Emergency After-Hours Support

Emergency After-Hours Support

Emergency After-Hours Support for QLD Ostomates

The QLD Emergency Ostomate Support Service (QEOSS) provides emergency after-hours product support to QLD Ostomates outside the normal
business hours of their association. The service is available between 8am and 7pm and can be contacted at 0432 522 311.

Service Details:

·        Contact Hours: 8am to 7pm

·        Phone Number: 0432 522 311

·        Support Provided: A small quantity of emergency appliances, available for collection from a Brisbane location or sent via Express Post satchel.

·        Products: Generic supplies of a similar type to what you usually use (e.g., 1-piece closed product, 2-piece drainable convexity product, etc.), 

       sufficient to cover your needs until you can contact your association or medical professional (Stoma Nurse or GP).

How to Obtain Support:

1.      Call: Contact QEOSS at 0432 522 311.

2.      Leave a Message: Clearly state your name, contact number, usual stoma association, and the type of product you require
      (e.g.: 1-piece closed product, 2-piece drainable convexity product, etc.).

3.      Response Time: A QEOSS team member will return your call as soon as possible, within 4 hours.

Important Information:

·        Emergency supplies are not intended to supplement the Stoma Appliance Scheme allowances. Repeat requests for emergency product support may incur a          fee.

·        QEOSS does not provide medical assistance or advice. For medical assistance or advice, please contact your Stomal Therapy Nurse or GP.

·        Emergency products sent by Express Post satchel will be delivered within Australia Post delivery timeframes.

For urgent after-hours product support, please contact QEOSS on 0432 522 311.

More Announcements

View All Announcements